Payments and Terms
Our Rates
Our rates vary depending on the service provided and the details of the project. Estimates are provided prior to any work being started. For services billed at an hourly rate, the minimum is one half-hour. Additional expenses, such as postage, special materials, etc are billed at cost unless otherwise specified.
Invoice payments and terms
Website Work:
Firefly-7, LLC provides estimates for all web design projects. A deposit of 50% is due in order to begin work. The remaining 50% will be due at our final meeting when the website goes live. We have the lowest web design rates available so we ask that you understand this policy and comply with it as that will keeps our rates low for all of our clients.
Administrative Work:
Firefly-7, LLC issues invoices for all services provided. These invoices must be paid at the time work is delivered to the client.
Payment arrangements can be negotiated but must be done so in advance.
Firefly-7, LLC accepts checks and money orders by mail. We also accept credit cards and e-checks via PayPal.
Our Billing Address:
Firefly-7, LLC PO BOX 8166 Brattleboro, VT 05304 PayPal Billing information:Click on the PayPal button in your e-mail invoice in order to pay by credit or debit card *Please note: You do not need to sign up for PayPal in order to send payment. Click on the PayPal button in your invoice. On the PayPal website click "Continue" on the left of the Login area in order to continue without a PayPal account. This will allow you to pay securely with your credit or debit card without signing up for a PayPal account.
Disputed amounts
In order to dispute any items appearing on an invoice, the client must write, email or call Firefly-7, LLC within 15 days of the invoice date. Any undisputed amount must be paid by the Payment Due Date. If Firefly-7, LLC finds there is a mistake, the account will be corrected immediately. If there is no mistake found, the client will be required to pay the outstanding amount upon completion of investigation or by the Payment Due Date, whichever is later.
Late payment and suspension of services
Past due accounts will be sent a notification and statement via e-mail and USPS. Services will be suspended if payment is not received 30 days after the Payment Due Date.
Cancellation policy
Please provide at least 24-hour notice prior to the start of a project. There is no fee for cancellations with at least 24-hour notice. Projects canceled that are in progress require payment for any time invested and any special materials used.
Debt collection
The client agrees to bear and pay all collection costs imposed on Firefly-7, LLC in relation to the collection of that client's past due account. These costs normally include commission charges, case opening fees, administration fees, case closing fees and legal costs.
If you have any questions please call us at (888) 565-5107 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
